While "MyHomeOutlet stands behind the integrity of its products and will work with you should any product arrives defective or damaged. Products in this Collection are reduced to sell at the lowest possible price available in the market.  To assess the reason for the problem and the best course of action. Typically any problems are identified shortly after delivery. We are not responsible for normal everyday wear and tear and recommend you check our Product Manual for general care and maintenance of your product. In the case of a defect upon delivery, your item must be identified in a timely manner and if it is determined that it is in fact a manufacturer’s defect that item will be replaced, with the same of equal item. As with our sales, ALL SALES ARE FINAL. NO EXCHANGES, NO REFUNDS.